Return Policy

Return Policy 🔄

At Gensobike, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange it under the following conditions:

1. Eligibility for Returns & Exchanges

• Items can be returned or exchanged within 7 days of delivery.

• Products must be unused, in their original packaging, and with all tags attached.

• Returns are not accepted for customized or discounted items unless they are defective.

2. How to Request a Return

1. Contact us at support@gensobike.com with your order number and reason for return.

2. Wait for approval and return instructions from our team.

3. Ship the item back to us using a trackable shipping service.

3. Refund Process

• Once we receive and inspect the returned item, we will process your refund within 7-10 business days.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.

4. Exchanges

• If you wish to exchange an item, follow the return process and place a new order after receiving your refund.

5. Damaged or Incorrect Items

• If you received a damaged or incorrect item, contact us immediately with photos, and we will arrange a replacement or refund at no additional cost.

Need Help? 🤔

📩 Email: support@gensobike.com
📞 Phone: +212 XXX XXX XXX

Thank you for shopping with Gensobike! 🏍️🔥